Return & Refunds
1
Login to your SiraBira Account, select Orders
2
Click ‘View all’ link under ‘My Orders’ .
3
Select the item you wish to return. Click ‘Return’ button.
4
Select the reason for return on ‘Return Request’ form and clearly describe the issue in the comments box.
Select the preferred shipment method (Pick Up / Drop Off) and click ‘Edit Refund Method’ to select the available refund options.
Read the return & refund policy and if you agree, click ‘Submit’ to generate the ‘Return Label’
5
Pack your SiraBira parcel securely, with the product in the original and undamaged manufacturer’s packaging along with any accessories, manuals, free items, etc. as delivered.
Print and secure the ‘ Return Label’ on the return package. Alternatively, you can write the Return Tracking and Return Order Numbers on a paper and paste it on the return package.
6
Based on the shipment method selected, head to your nearest drop-off point or wait for collection by our pick-up service.
1
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on SiraBira app or SiraBira.lk website.
*Return request must be raised within 14 days for SiraBira items from the date of delivery.
* Note: Groceries and Digital Goods are non returnable.
2
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
3
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
1
Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2
Delivered product is incomplete (i.e. has missing items and/or accessories).
3
Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4
Delivered product is does not match product description or picture (i.e product not as advertised)
5
Delivered product does not fit. (i.e. size is unsuitable)
Returns Policy Per Category
Phones and Accessories
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SiraBira assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with SiraBira if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Electronic Devices
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Toys and Baby Items
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Health and Beauty
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Men’s Wear
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Women’s Wear
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Watches and Shoes
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Caps and Bags
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Sports Items
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Garden and Outdoor
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Home and Kitchen
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Vehicles and Accessories
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Vehicles and Accessories
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-5 working days) and it has undergone a quality control (1-3 working days), the expected refund processing times are as follows:
| Paid Method | Option | Refund Time |
|---|---|---|
| KOKO | Card Payment Reversal | 10 Working Days |
| Debit/ Credit Card | Card Payment Reversal | 10 Working Days |
| Cash on delivery | Bank Deposit | 3 to 5 Working Days |
| Bank Deposit | Bank Deposit | 3 to 5 Working Days |
